Terms of Service

1. Agreement to These Terms

1.1 Who we are. These Terms of Service ("Terms") are an agreement between you and Violet, the provider of the Violet AI workspace available at violetai.ca and through the Violet applications.

1.2 Acceptance. You accept these Terms when you check the acceptance box, create an account, install Violet, or use the Services, whichever happens first. If you do not agree, do not use the Services.

1.3 Using Violet for an organization. If you use the Services on behalf of a company or other organization, you confirm that you are authorized to accept these Terms for it. In that case, "you" includes that organization.

1.4 Related policies. The Acceptable Use Policy in Part B and the Violet Privacy Policy form part of these Terms. If they conflict, these Terms govern.

2. Definitions

• "Violet," "we," "us," "our" means Violet, the provider of the Services.
• "Services" means the Violet applications, websites, and APIs.
• "Inputs" means prompts, files, and other material you submit to the Services.
• "Outputs" means content the Services generate in response to Inputs.
• "Customer Content" means Inputs and Outputs together.
• "Connected Tools" means third-party applications, accounts, and systems you authorize the Services to access or act in.
• "Usage Data" means information about how the Services are used, such as feature usage, performance metrics, error logs, and token counts. It does not include the content of Inputs or Outputs.

3. Eligibility and Accounts

3.1 Age. You must be at least 18 years old, or the age of majority where you live if that is higher, to use the Services.

3.2 Account information. You must give accurate information when you register and keep it up to date.

3.3 Account security. Keep your login credentials confidential and do not share your account. You are responsible for all activity under your account, including activity by anyone you invite to your workspace. Notify us promptly at security@violetai.ca if you suspect unauthorized access.

4. Subscriptions, Billing, and Trials

4.1 Plans and prices. Current plans, prices, and usage limits are shown on the Violet pricing page. Prices are in Canadian dollars and do not include applicable taxes.

4.2 Free trial. New users may get a free trial for the period shown at sign-up. No payment details are needed to start a trial. When the trial ends, access to paid features stops unless you choose a paid plan. We will not charge you automatically at the end of a trial.

4.3 Automatic renewal. Paid plans renew automatically at the end of each billing period, monthly unless your plan says otherwise. We charge the payment method on file at the start of each period until you cancel.

4.4 Cancellation. You can cancel at any time in your account settings. Cancellation takes effect at the end of the current billing period, and you keep access until then.

4.5 Refunds. Fees are non-refundable, including for partly used billing periods. This does not apply where Section 14.3 provides a refund or where applicable law, including consumer protection law, requires one.

4.6 Price changes. We will give you at least 30 days' notice by email before a price increase takes effect. The new price applies from your next billing period after the notice period. If you do not agree, you may cancel before it takes effect.

4.7 Taxes. You are responsible for applicable sales taxes, such as GST, HST, or QST. We collect them where required by law.

4.8 Payment processing. Payments are processed by our payment provider, listed in Schedule A. Violet does not store full payment card numbers.

4.9 Failed payments. If a payment fails, we may retry it and notify you. If payment is still not received within 14 days, we may suspend paid features until the balance is paid.

5. Your Content and Outputs

5.1 Your Inputs. You keep all rights you hold in your Inputs. You confirm that you have the rights and permissions needed to submit them, including any personal information they contain.

5.2 Your Outputs. As between you and Violet, you own your Outputs. To the extent Violet holds any right, title, or interest in an Output, we assign it to you, as long as you comply with these Terms. We make no promise that any Output is protected by copyright or other intellectual property law.

5.3 License to operate the Services. You grant Violet a limited, non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, and display Customer Content. This license applies only as needed to (a) provide, secure, and support the Services for you, (b) prevent abuse and enforce these Terms, and (c) comply with law. It ends when your Customer Content is deleted under Section 14.4, except for copies we must keep by law.

5.4 Outputs may not be unique. Because of how AI models work, other users may receive Outputs that are the same as or similar to yours. Your ownership of an Output does not extend to identical or similar Outputs generated for anyone else, or to the underlying facts, ideas, or common expressions it contains.

5.5 Accuracy and review. Outputs are generated automatically and may be inaccurate, incomplete, outdated, or offensive, and they may not reflect Violet's views. You are responsible for checking Outputs before relying on them. Do not use Outputs as the only basis for decisions that affect someone's legal rights, health, finances, or safety. You decide whether an Output suits your purpose and whether it needs human review before use.

6. No Training on Your Content

6.1 Our commitment. Violet does not use Customer Content to train, fine-tune, or otherwise improve any AI model, whether ours or a third party's. This applies unless you explicitly opt in through a separate written agreement or an in-product setting that is off by default.

6.2 Our providers. We send Customer Content to AI model providers only under terms that prohibit them from training on it.

6.3 Usage Data. We may collect and use Usage Data to operate, secure, and improve the Services. We will not use Usage Data to reconstruct or identify your Customer Content.

6.4 Feedback. If you send us feedback or suggestions, such as a bug report or a rating with a comment, we may use that feedback freely. We will not use any Customer Content attached to it for model training without your consent.

7. AI Providers and Subprocessors

7.1 How Violet works. Violet routes your Inputs to AI models to generate Outputs. It also uses service providers for hosting, authentication, and payments. We call these providers "Subprocessors" when they process Customer Content or personal information on our behalf.

7.2 Subprocessor list. Our current Subprocessors are listed in Schedule A, with each provider's purpose and the data it processes. We will give at least 30 days' notice before adding a new Subprocessor that processes Customer Content.

7.3 Our responsibility. We choose Subprocessors with care and bind each one by written terms that protect Customer Content at least as strongly as these Terms, including Section 6. We remain responsible for their performance of those obligations.

7.4 Data location. Customer Content is hosted on Amazon Web Services (AWS). Where Customer Content is processed outside Canada, the Privacy Policy describes how cross-border transfers are handled.

7.5 Provider rules. Some AI providers impose usage rules on services built with their models. The Acceptable Use Policy in Part B includes those rules, and you agree to follow it.

8. Use Restrictions

Except as Violet expressly allows in writing, you will not, and will not help or permit anyone else to:

1. use the Services or any Output to develop, train, or improve an AI model or product that competes with Violet;
2. copy, modify, decompile, disassemble, or reverse engineer the Services, or try to extract their source code, system prompts, model weights, or underlying methods, except where law expressly permits this despite this restriction;
3. sell, resell, sublicense, rent, or provide access to the Services to third parties, or use them as part of a service bureau or white-label offering;
4. scrape, crawl, or use automated means to access the Services or extract Outputs at scale, except through interfaces Violet provides for that purpose;
5. bypass or test the limits of usage caps, safety filters, authentication, or other protections, including attempts to "jailbreak" the underlying models;
6. share account credentials, or let more people use a seat than your plan allows; or
7. use the Services in violation of the Acceptable Use Policy or any applicable law.

9. Violet's Intellectual Property

9.1 Ownership. The Services, including the software, designs, documentation, and the Violet name and logos, are owned by Violet or its licensors and are protected by intellectual property laws. All rights not expressly granted to you are reserved.

9.2 Your license. Subject to these Terms and payment of applicable fees, Violet grants you a limited, non-exclusive, non-transferable, revocable license to install and use the Services for your own personal or internal business purposes during your subscription.

9.3 Licensed, not sold. The Violet software is licensed, not sold. You may not remove or alter any copyright, trademark, or other notices in the Services.

10. Third-Party Services and Connected Tools

10.1 Connected Tools. The Services may let you connect third-party applications and accounts. Your use of a Connected Tool is governed by that provider's terms, not these Terms. Violet is not responsible for Connected Tools or for how their providers handle your data.

10.2 Actions in Connected Tools. When you instruct the Services to act in a Connected Tool, those actions are taken under your authority. Part B, Section 3 of the Acceptable Use Policy describes your responsibilities for them.

11. Disclaimers

11.1 Services provided "as is." To the fullest extent permitted by law, the Services and all Outputs are provided "as is" and "as available," without warranties of any kind, express or implied. This includes implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

11.2 No guarantee of results. We do not guarantee that the Services will be uninterrupted, error-free, or secure, or that Outputs will be accurate, complete, reliable, or suitable for any purpose. Section 5.5 explains your responsibility for reviewing Outputs.

11.3 Your statutory rights. Some jurisdictions do not allow certain warranties to be excluded. Nothing in these Terms limits rights you have under consumer protection laws that cannot be waived by contract.

12. Limitation of Liability

12.1 Excluded damages. To the fullest extent permitted by law, Violet will not be liable for any indirect, incidental, special, consequential, or punitive damages. Violet will also not be liable for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to these Terms or the Services. This applies even if we were told such damages were possible.

12.2 Liability cap. To the fullest extent permitted by law, Violet's total liability for all claims arising out of or relating to these Terms or the Services is limited to the greater of (a) the fees you paid Violet in the 12 months before the event giving rise to the claim, and (b) CAD $100.

12.3 Exceptions. Sections 12.1 and 12.2 do not limit liability for fraud, gross negligence, or wilful misconduct, or any liability that cannot be limited under applicable law.

13. Indemnity

13.1 Your indemnity. If you use the Services for business purposes, you will defend, indemnify, and hold harmless Violet and its officers, employees, and contractors from third-party claims, and the resulting losses, damages, fines, and reasonable legal fees, that arise from:

• (a) your Inputs, or your use or distribution of Outputs;
• (b) your breach of these Terms or the Acceptable Use Policy; or
• (c) actions the Services take in Connected Tools on your instruction.

13.2 Process. We will notify you promptly of any claim covered by Section 13.1 and give you reasonable control of its defence. You may not settle a claim that imposes obligations on Violet without our written consent.

14. Suspension and Termination

14.1 By you. You may stop using the Services and close your account at any time. Section 4.4 explains how cancelling a paid plan works.

14.2 Suspension or termination for breach. We may suspend or limit access, remove content, or terminate your account if we reasonably believe you have breached these Terms or the Acceptable Use Policy, or if needed to comply with law or protect the Services or others. Where practical and lawful, we will notify you first and give you a chance to fix the issue.

14.3 Termination without cause. We may stop providing the Services to you for any other reason on at least 30 days' notice. If we do, we will refund any prepaid fees for the period after termination.

14.4 Your data after termination. For 30 days after your account closes, you may export your Customer Content. After that period, we delete it within a further 30 days, except where we must keep it by law. Backups are overwritten on their normal cycle as described in the Privacy Policy.

14.5 Survival. Sections 5.2, 5.4, 8, 9.1, 11, 12, 13, 16, and 17 survive the end of these Terms.

15. Changes to the Services and These Terms

15.1 Changes to the Services. We may add, change, or remove features of the Services. If we remove a material feature of a paid plan, we will notify you, and you may cancel and receive a refund of prepaid fees for the unused period.

15.2 Changes to these Terms. We may update these Terms. For material changes, we will notify you by email or in the Services at least 30 days before they take effect. We may make changes that are required by law, or that address security or abuse, effective immediately. If you continue to use the Services after changes take effect, you accept the updated Terms. If you do not agree, you may cancel before they take effect.

16. Governing Law and Disputes

16.1 Governing law. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-law rules.

16.2 Courts. You and Violet agree to the exclusive jurisdiction of the courts of Ontario for any dispute arising out of or relating to these Terms or the Services. If you are a consumer, nothing in this section removes your right under applicable law to bring a claim in your home province or territory.

16.3 Informal resolution. Before starting a formal proceeding, each party agrees to contact the other and try in good faith to resolve the dispute for at least 30 days.

17. General

17.1 Entire agreement. These Terms, the Acceptable Use Policy, and the Privacy Policy are the entire agreement between you and Violet about the Services.

17.2 Severability. If any part of these Terms is found unenforceable, the rest remains in effect, and the unenforceable part is enforced to the maximum extent permitted.

17.3 No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.

17.4 Assignment. You may not assign or transfer these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets, with notice to you.

17.5 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, except for payment obligations.

17.6 Language. These Terms are written in English. Any translation is provided for convenience, and the English version governs.

18. Contact

For questions about these Terms, use the contact options at violetai.ca. Report security concerns to security@violetai.ca and suspected misuse to abuse@violetai.ca.

1. Scope

This Acceptable Use Policy ("AUP") applies to everyone who uses Violet, including every member of a customer's workspace. It covers Inputs, Outputs, and any action Violet takes in Connected Tools. Capitalized terms have the meanings given in Part A.

2. Prohibited Uses

You may not use Violet to create, request, or carry out any of the following.

2.1 Harm to children. Any content that sexualizes minors, child sexual abuse material (CSAM), or grooming. We report apparent CSAM to the Canadian Centre for Child Protection (Cybertip.ca) and other authorities as required by law.

2.2 Violence and weapons. Planning or encouraging violence, terrorism, or violent extremism. Instructions for making or acquiring weapons capable of mass harm, including chemical, biological, radiological, nuclear, or explosive weapons.

2.3 Cyber abuse. Writing or deploying malware, ransomware, or exploits. Unauthorized access to systems or accounts. Denial-of-service attacks. Phishing kits or credential harvesting. Authorized security testing of systems you own or have written permission to test is allowed.

2.4 Fraud and deception. Scams, phishing, spam, fake reviews or testimonials, forged documents or records, and plagiarism or academic dishonesty. Impersonating a real person or organization, or presenting AI-generated content as human-written where that misleads people.

2.5 Harassment and hate. Bullying, threats, stalking, doxxing, or content that attacks people based on a protected characteristic. Non-consensual intimate imagery, including synthetic or "deepfake" imagery.

2.6 Privacy violations. Collecting, inferring, or exposing personal information without a lawful basis. This includes facial recognition or biometric identification of individuals, covert tracking or surveillance, and building profiles of private individuals.

2.7 Manipulation of public processes. Election disinformation, voter suppression, coordinated inauthentic behaviour such as bot networks or astroturfing, and impersonating officials or candidates.

2.8 Self-harm. Content that promotes or gives instructions for suicide, self-harm, or disordered eating.

2.9 Sexual content. Sexually explicit material.

2.10 Illegal activity. Anything that breaks applicable law, including trafficking, illegal drug production or sale, intellectual property infringement, and evading sanctions or export controls.

2.11 Abuse of the platform. Anything prohibited by Part A, Section 8, including using Outputs to train competing models, jailbreaking, scraping, and evading bans or rate limits.

3. Agents and Connected Tools

3.1 You direct the agent. Violet can take actions for you, such as running code, sending messages, editing files, and calling APIs in Connected Tools. Every such action is taken on your instruction and under your account. You are responsible for those actions and their results as if you had taken them yourself.

3.2 Connecting tools. Only connect accounts and systems you are authorized to use, and only grant the permissions a task needs. Revoke access you no longer need. You must follow the terms of each Connected Tool.

3.3 Review before consequential actions. Review and confirm any action that is hard to reverse before an agent takes it. Examples include deleting data, sending external communications, making payments, changing production systems, or publishing content. Violet may ask for confirmation, but you are responsible for deciding whether those prompts are enough for your situation.

4. High-Risk Uses and Professional Advice

4.1 High-risk decisions. Do not use Violet to make, or to be the main basis for, decisions with legal or similarly significant effects on a person. This includes decisions about employment, credit, insurance, housing, education, healthcare, legal rights, or access to public benefits. Such use is allowed only if all three of the following are true:

1. a qualified person reviews each Output and can change or reject it before it is used;
2. the affected person is told that AI was used; and
3. the use complies with applicable law, including privacy and human rights law.

4.2 Professional advice. Violet does not provide legal, medical, financial, or other professional advice. Outputs on these subjects are general information. Get advice from a qualified professional before acting on them.

5. AI Disclosure

If you use Violet to communicate with other people, such as sending messages, answering customers, or running a chatbot, you must not mislead them into thinking they are dealing with a human where that matters to them.

6. Minors

If you deploy Violet in a product or setting that minors can use, you are responsible for applying appropriate safeguards and complying with applicable law.

7. Reporting and Enforcement

7.1 Reporting. Report suspected violations or harmful Outputs to abuse@violetai.ca.

7.2 Enforcement. If we reasonably believe this AUP has been violated, we may remove content, limit or suspend access, or terminate accounts under Part A, Section 14. Where required by law, we may also report the violation to the appropriate authorities.